Return and refund policy

Return & Refund Policy

- This facility is available only in case of any damages and to be returned within one day. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Customer can return by sending the product to our kochi office by courier.

contact information:

QCookIT.com ,
City Garden Centre compound
Old Civil Lane Road
Kunnumpuram
Kakkanad 682030

Refunds and payment information (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us on address , QCookIt.com, 11/734 B, Kunnumpuram- Civil Station Road, Kunnumpuram, Kakkanad, Kochi, Kerala 682030.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send item to our address

QCookIT.com ,City Garden Centre compound,Old Civil Lane Road
Kunnumpuram, Kakkanad, PIN 682030


Shipping
To return your product, you should mail your product to:

QCookIT.com ,City Garden Centre compound,Old Civil Lane Road
Kunnumpuram, Kakkanad, PIN 682030

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.